Reputation Management
Reviews & Reputation Management
Getting found gets you on the list. Getting picked wins the customer. We build the reviews, ratings and profile that make people choose you over the business next door.
Why they scroll past you
Imagine two businesses side by side in the search results. Same service, same distance. One has 120 reviews at 4.8 stars, recent photos, and replies to every comment. The other has 9 reviews, no photos, and hasn't posted in two years.
You already know which one gets the call.
Being found puts you in the running. But the moment a customer sees you, they make a snap judgement (in seconds) about whether you're the safe choice. Reviews, ratings, photos and responsiveness are what win that judgement. Most local businesses leave it entirely to chance.
- We never buy or fake reviews
- Ethical, Google-compliant methods only
- You own every review and reply
- Plain reporting on what's working
Why reviews decide who gets the call
of people read reviews before choosing a local business, only ~3 in 100 don't.
Source: BrightLocal, Local Consumer Review Surveywon't use a business rated under 4 stars, 2 in 3 rule you out on sight.
Source: BrightLocal, Local Consumer Review Surveyonly trust reviews written in the last 3 months, reputation is a flow, not a trophy.
Source: BrightLocal, Local Consumer Review Surveyare more likely to use a business that responds to all its reviews.
Source: BrightLocal, Local Consumer Review SurveyFigures are third-party research, shown to illustrate the opportunity, not a guarantee of results.
What's included
Everything that turns a viewer into a chooser:
Review generation
A policy-compliant review-request system (link, QR route and follow-up) that asks happy customers at the right moment, so your rating climbs steadily and honestly. No review gating.
Reactivation campaign
A one-off campaign to past customers to restart your review flow from the goodwill you've already earned.
Review management & responses
Every review answered (well) including the difficult ones. How you respond tells future customers as much as the review itself.
A profile that convinces
Complete photos, accurate services, an answered Q&A section, and trust details kept current. The signals of a business that's active, cared-for and real.
Reputation monitoring
We keep an eye on what's being said across the places that matter, so nothing catches you out.
Competitor monitoring
We keep an eye on how the businesses beating you on reviews are performing, so you always know what it takes to stay ahead.
Review management is built into the Frontrunner package (and Area Leader above it). See local SEO pricing for what's included and the founding rate. Want a bigger push? An optional database reactivation campaign (from £297, one-off) messages your past customers by email and SMS with a dedicated landing page to bring them back. Ask about it on the call.
How it works
- 1
Audit your reputation.
Where you stand now (review count, rating, recency, response rate) and how you compare to the businesses beating you.
- 2
Turn on a steady flow of reviews.
We make asking easy and consistent, so genuine happy customers leave feedback instead of quietly moving on.
- 3
Respond and present.
Every review answered, profile kept complete and current, so anyone who lands on you sees a business worth choosing.
- 4
Watch it compound.
Ratings and trust build on themselves. We report on the movement in plain English.
Why it matters. You can be first on Google and still lose the job. Reputation is the difference between being seen and being picked, and it's the cheapest lever most businesses never pull.
See for yourself
We only ever earn reviews the honest way, because a single fake review can get a profile penalised, and because a reputation built on real customers is the only one worth having.
Sources & further reading
Frequently asked questions
- Can you get me reviews quickly?
- We can get you more reviews, steadily and honestly, by making it easy for real customers to leave them. What we won't do is buy or fabricate reviews. That risks your profile and betrays the customers who trust it.
- What do I do about a bad review?
- You respond, calmly, professionally, and publicly. A well-handled negative review often builds more trust than a wall of five stars. We help you reply so it works in your favour.
- Do reviews actually affect my ranking?
- They influence both whether customers choose you and how Google sees your profile. Rating, review count, recency and your responses all send signals. But the biggest effect is on the human deciding whether to call.
- Isn't this just asking customers for reviews?
- At its simplest, yes, but timing, wording and consistency are what separate a trickle from a steady climb. Most businesses ask badly, rarely, or not at all. We make it systematic.
- What if I don't have many customers yet?
- Then every review matters even more. We help you capture them from day one so your profile builds credibility as you grow.
Become the obvious choice.
We'll show you where your reputation stands today and how to turn it into your biggest advantage.